HOW WE OPERATE
The whole process from request for a proposal to the post flight is elaborated in a Task Procedure Manual. By this manual our operation is streamlined and efficient.

The preflight study, supervised by our Safety Management Department as within an airline, goes through a thorough process and includes a risk assessment.

We assign to our missions permanently employed EASA/FAA rated pilots based in Europe or the USA, who are trained and checked
in accordance with our Company Flight Standard. Other licenses may be required on an ad hoc basis if regulatory compliance
mandates it.

The route study, crew briefing, and flight follow up is executed and monitored via our provider SOCC Sabena technics on a 24/7 hour contract with worldwide coverage. Ground operation support are delivered by our preferred provider, Fly Dynamics.

As a Declared SPO Operator and a POC Operator, we have a post-flight evaluation delivered after every service, to analyze the safety and quality of the operation. This is overseen by our Safety Management System and our management team.

After every completed mission, there is an internal debrief with the crew and the respective departments. This debriefing is used to discuss safety aspects, efficiency, and the relation with the customer. Furthermore, the customer receives a report for evaluation and “lessons learned” to improve future cooperation.